The Pet Podium Store

Refund Policy for The Pet Podium Store Return Window You may request a return within 30 days of receiving your order. Given the nature of our shipping process, we recommend initiating any return requests as soon as possible after receiving your items. Return Process To initiate a return: 1. Email us at contact@thepetpodiumstore.com with your order number and reason for return 2. Wait for our team to review your request (within 1-2 business days) 3. If approved, you'll receive return instructions including the return shipping address 4. Ship the item back following the provided instructions 5. Once we receive and inspect the returned item, we'll process your refund Return Shipping Return shipping costs are the responsibility of the customer unless the return is due to our error (damaged, defective, or incorrect item shipped). We recommend using a trackable shipping service as we cannot process refunds for items not received. Refund Timeline Once your return is received and inspected, we'll process your refund within 5-7 business days. Refunds will be issued to the original payment method used for purchase. Please note that depending on your financial institution, it may take an additional 2-10 business days for the refund to appear in your account. Condition Requirements To qualify for a return, your item must be: • Unused and unworn • In the original packaging • In the same condition you received it • Including all tags, labels, and accessories Items showing signs of use, wear, damage, or with missing parts will not be eligible for return. Non-Returnable Items For hygiene and safety reasons, the following items cannot be returned: • Pet grooming products once opened • Pet food and treats • Pet toys that have been used • Custom or personalized items • Items marked as final sale Exchanges We currently do not offer direct exchanges. If you wish to exchange an item, please return the original purchase following our return process and place a new order for the desired item. Damaged or Defective Items If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos of the damage. We'll work with you to resolve the issue promptly, which may include a replacement or refund. Cancellations Orders can only be canceled before they have been shipped. Once an order has been shipped, our standard return policy applies. Contact Information For any questions regarding returns or our refund policy, please contact us at: The Pet Podium Store Email: contact@thepetpodiumstore.com Website: thepetpodiumstore.com Policy Updates We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website. Last Updated: May 27, 2025